1Up Natural Products Ltd T/A Natural Plant Food Company, registered office Linstock Castle, Linstock, Carlisle, CA6 4PZ England.

These terms and conditions of sale (together with our, Website Terms of Use, Website Privacy Policy, and Website Cookie Policy) tell you information about us and the legal terms and conditions on which we sell the products listed on our website www.naturalplantfoodcompany.co.uk. Please read these terms and conditions before ordering any products from www.naturalplantfoodcompany.co.uk or over the telephone with our customer services team. These terms will apply to any contract between us for the sale of products to you. By ticking the box on our www.naturalplantfoodcompany.co.uk site prior to placing your order with us which says “I accept Natural Plant Food Company’s Terms and Conditions of Sale” or by placing an order over the telephone with our customer services team, you are agreeing to be bound by these terms. If you do not accept these terms and conditions, you will not be able to order any products from us.

The Use of Natural Plant Food Company Website

Your use of the Natural Plant Food Company Site is governed by our Website Terms of Use, Website Privacy Policy, and Website Cookie Policy.

Product Images

The images of products shown on the site are for illustrative purposes only.

Your Status

You may only place an order through the Natural Plant Food Company site or over the telephone with our customer services team if:

a) you are legally capable of entering into binding contracts.

b) you are at least 18 years old.

How a Contract is Form between Us & You

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please ensure that you have checked your order at each page of the order process. Please note, once you have placed an order with us, we are unable to amend it.

All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email (sent to the email address that you have provided when placing your order) that confirms that we have received your order (the “Order Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Order Confirmation.

If we are unable to supply you with a product you have ordered, for example, if the product is out of stock or because of an error in the price on our website or inability to authorise your payment, we will inform you of this by email or telephone and the Contract will terminate. If you have already paid for the products, we will refund you the full amount as soon as possible.

All orders are subject to acceptance by us.

Cancellation Rights

As a consumer, you have a legal right to cancel a Contract with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your right to cancel a Contract begins on the date you place your order and ends 14 calendar days from the day after you receive the product you have ordered.

To cancel a Contract, please send an email to info@naturalplantfoodcompany.co.uk. Please include details of your order to help us identify it. We will send you an email to confirm we have received your notification of cancellation. If you cancel your Contract in accordance with the regulations, you will receive a full refund of the price paid for the product and original delivery charges but you will not receive a refund of the cost of returning the product to us. If we have already dispatched the product before you decide to cancel your Contract, you must return it to us as soon as possible and, in any event, within 7 calendar days of cancellation.

You can return it by post including proof of postage at your cost to Natural Plant Food Company Returns, Linstock Castle, Linstock, Carlisle, CA6 4PZ . We will process your refund as soon as possible. If we have dispatched the product before you cancel the Contract, we will process your refund within 14 calendar days after the day on which we receive the product back. If we have not yet dispatched the product before you cancel the Contract, we will process your refund within 14 calendar days of your cancellation.

If you only cancel the Contract in respect of some but not all the products in an order, you will not be entitled to a refund of the delivery charge as our delivery charges are charged at a flat rate per order and not by weight.

Products must be returned in their original condition. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it.

Goodwill Refunds and Returns

In addition to your right to cancel a Contract as set out above, we also offer a goodwill returns policy.

If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition any time within 14 calendar days from the date of dispatch. Please contact us to organise a return at info@naturalplantfoodcompany.co.uk.

You can return it by post including proof of postage at your cost to Natural Plant Food Company Returns, Linstock Castle, Linstock, Carlisle, CA6 4PZ.

Please note that we cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse.

If you return a product under our goodwill returns policy, you will receive a full refund of the price paid for the product, but you will not receive a refund of the original delivery charges or the cost of returning the product to us.

We will endeavour to process your refund within 14 Working Days of receiving the product back. For the purposes of this agreement, a Working Day is any day other than a weekend or bank holiday.

If you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect any failure to meet the original requirements for the offer or discount as a result of returning the product.

Products must be returned in their original condition. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it.

Defective Products

Nothing in these terms and conditions affects your legal rights in respect of products which are defective or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.

If you think that a product is defective or mis-described, please contact our Customer Service Team by using our Contact Details. All returns for potentially defective products will be examined once they have been received by us and we will notify you if you are entitled to a refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 calendar days of the day we notified you via email that you were entitled to a refund for these products. If it is the case that we notified you that you are entitled to a refund, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.

Refunds

We can only refund any money due to you using the same method originally used by you to pay for your purchase.

Delivery

Delivery will take place within 30 calendar days of the date of the Order Confirmation, save where a shorter or longer period is agreed between us at point of completing your order. We will endeavour to fulfil your order by this estimated delivery date but we cannot guarantee this.

If we do not deliver your product within these 30 calendar days or within the other time period agreed between us, you may cancel your order by contacting us using our Contact Details.

If you provide to us any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions.

Delivery will be complete when we deliver the product to the address you gave us or in accordance with your other instructions. You will own the product once delivery is complete.

Price and Payment

The prices of the products will be as quoted on the Natural Plant Food Company site at the time you place your order.

These prices include (where applicable) VAT at the prevailing rate and include delivery costs.

We will normally check prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing.

We are under no obligation to provide any product to you at an incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment for all products must be by credit card, debit card using Stripe or using PayPal.

Online payments will be made within a secure environment. We use the latest encryption technology (SSL) to ensure that your transactions with us are private and protected. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the browser window frame and the website address will begin with “https://” to indicate that it has made a secure connection. Our payment system also complies with the Payment Card Industry Data Security Standard.

We require payment for products and any delivery charges in advance of delivery. We will take payment from your provided payment method when you submit your Order.

Personal Information

Where you have provided us with personal information, we will use this information to process your order and supply products to you. We will only use your personal information in accordance with our Website Privacy Policy.

Changes to these Terms and Conditions

We may amend these terms and conditions from time to time to reflect changes in relevant laws and regulatory requirements, market conditions, technology, payment methods or our system’s capabilities. The date at the bottom of this page will be amended each time these terms are updated.

Each time you order products from us, the terms in force at the time of your order will apply to the Contract between us.

Communication and Contact Details

If you have any questions, comments or requests regarding these terms of sale, the naturalplantfoodcompany.co.uk Site or our products, please email us at: info@naturalplantfoodcompany.co.uk. Alternatively, you can write to us at: Natural Plant Food Company, Linstock Castle, Linstock, Carlisle, CA6 4PZ.

Where these terms refer to or require us to contact you in writing, you agree that this includes by email. We may email you using the email address you provide to us when you place your order.

We hope that all our customers have an enjoyable and satisfying experience when shopping with us. However, we realise that sometimes things can go wrong and that may mean a customer will want to complain. If you have a complaint, please contact us via our contact details set out above.

Law and Jurisdiction

These terms and any claim or dispute arising in relation to a Contract will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.