Refund policy
Last updated: 22 September 2026
The Natural Plant Food Company is a trading name of 1Up Natural Products Ltd, a company registered in England and Wales (company number 12370840). This policy explains your rights when you buy from us online. It follows UK consumer law: the Consumer Contracts Regulations 2013 (changing your mind) and the Consumer Rights Act 2015 (faulty or misdescribed goods). Nothing in this policy affects your statutory rights.
Changing your mind
If you buy from us online, you can cancel your order for any reason within 14 days of the day your goods are delivered. You do not need to give a reason.
To cancel, tell us clearly in writing within those 14 days. Email is fine: info@naturalplantfoodcompany.co.uk. Please include your order number. You can use the model cancellation form below, but you do not have to.
Once you have told us you are cancelling, you have a further 14 days to send the goods back to us at:
The Natural Plant Food Company
Linstock Castle
Linstock
Carlisle
CA6 4PZ
United Kingdom
For a change of mind, you pay the return postage. We recommend a tracked service and keeping your proof of postage, because the goods are your responsibility until they reach us.
Condition of returned goods
Please send items back in the condition you received them. You are entitled to open and examine your order as you would in a shop, to check it is right for you, and we will not restrict that.
If goods have been used or handled beyond what is reasonably needed to check them, we may reduce your refund to reflect the loss in value. Our products are liquid feeds and soil improver. A product that has been substantially opened, used or poured out may have little or no resale value, which could mean a reduced refund, or no refund, for that item. We will always tell you if this applies before we finalise your refund.
Your refund
When you cancel for a change of mind, we will refund the price you paid for the goods and the standard delivery charge you paid on the original order. We refund within 14 days of receiving the goods back, or within 14 days of you giving us evidence that you have sent them back, whichever is sooner.
Refunds go back to the payment method you used. Your bank or card provider may take a few extra days to show the money in your account.
Damaged, faulty or wrong items
Under the Consumer Rights Act 2015, what you buy must be of satisfactory quality, fit for purpose and as described. If something arrives damaged, is faulty, or is not what you ordered, you have rights that go beyond changing your mind:
- Within 30 days of delivery, you can reject faulty goods for a full refund.
- After 30 days and up to 6 months, we will offer a repair or replacement first. If that does not put things right, you are entitled to a refund or a price reduction.
- After 6 months you may still have a claim, but you may need to show the fault was there when the goods were delivered.
If the problem is our mistake, damage in transit, a fault, or the wrong item, it costs you nothing. Email info@naturalplantfoodcompany.co.uk with your order number and, if you can, a photo. We will arrange a replacement or a full refund, whichever you prefer, and cover any return postage. For some items we may not need you to send anything back.
How to start a return
Email info@naturalplantfoodcompany.co.uk with your order number and tell us what you would like to return and why. Please get in touch before sending anything, so we can match your parcel to your order and refund you quickly.
Model cancellation form
If you want to cancel, you can copy, complete and email or post this form. You do not have to use it.
To: The Natural Plant Food Company (1Up Natural Products Ltd), Linstock Castle, Linstock, Carlisle, CA6 4PZ, United Kingdom. Email: info@naturalplantfoodcompany.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
